GOT A QUESTION?

Below are answers to frequently asked questions about our services. If you have any additional questions, please don’t hesitate to contact us.

FAQs

 

  • A Giclée print is a high-quality printing method used to reproduce fine art and photographs. It involves using archival-quality inks and specialized printers to create museum-quality prints with exceptional detail and color accuracy.
  • Each print using this method is made up of thousands of small ink particles that build up to produce a print, using the halftone technique that simulates continuous-tone imagery through the use of dots, varying either in size or in spacing, thus generating a gradient-like effect.

We specialize in printing fine art and photographs for artists and photographers. Our services include printing paintings, illustrations, photographs, digital art, and more.

Yes we offer a high resolution flatbed scanning service for artworks up to A1 in size. Please vist out scanning service page for prices and more information.

For customers who are not local to us, we do accept artworks via post. However, we generally do not recommend sending framed or glazed pieces due to the risk of potential damage during transit. For more information please get in touch.

  • Unfortunately, we’re not able to accommodate customers in the studio during scanning or printing. Our studio is a busy working space, and the process, (especially for colour work) can take time. We also prioritise orders based on when artwork is dropped off, and our workflow involves switching between different paper types and print settings throughout the day to ensure all orders are completed efficiently and to the highest standard.
  • Your artwork will be handled with great care and attention, and we’ll contact you as soon as your scans or prints are ready for collection.

 

  • We reccommend providing high-resolution files (300 DPI or higher) in a flattened TIFF format to ensure the best print quality.
  • We can also print from a flattened JPEG, PSD or PDF. For very large files we recommend sending them to us via We-Transfer or Dropbox.
  • Your file needs to be in RGB colour profile as Giclee Printing can reproduce a wider gamut than CMYK and other print methods. You can read our file requirements for more help.
  • You can learn more about how to prepare your file for print with our tech guides.

 

Absolutely! You can upload all your files online and use the arrows on the right of the file to select how many you would like.

 

You can request paper samples by contacting us or visit the giclée printing page on our website to find out more information on all our papers.

We’re always looking to expand our paper range and love hearing what our customers are interested in. If there’s a specific paper you’re looking for, please get in touch with us — we’ll do our best to source it or recommend a close alternative that achieves a similar look and feel.

  • Borders are NOT automatically added to prints. We print exactly what is supplied in your file.
  • If you would like a border included, please add it to your artwork and ensure that your final file size reflects the overall dimensions you’d like printed.
  • If you require assistance adding borders or need a custom print size, we recommend getting in touch with us before placing your order online. We’ll be happy to help ensure your file is set up correctly for printing.
  • We ask that any borders you would like on your prints are added to your files before sending to us. However, if you’re struggling with this, we’re always happy to help with getting your files ready for print.
  • You can also read our guide of how to set up your file .

 

  • Once an order is placed online there are no options to change or cancel, but don’t worry, you still be may able to cancel the order.
  • If you can let us know within 1 hour of placing your online order, we will be able to cancel, update or refund your order.
  • Please email us at hello@artistprintstudio.co.uk as soon as possible providing your order reference and there should be no charge unless it has already been printed.

 

If you’ve started your order and placed the item in your Cart, but realised you need to add extra prints or artworks or change the paper type or size – have no fear, you can now amend these from the Cart but clicking the ‘EDIT OPTIONS’ button next to the item.

 

  • If your local and would prefer to collect your order free of charge from the studio then make sure to select the ‘collection’ option at the checkout. We aim to have your prints ready within 24 hours from the time you placed the order.
  • If you would prefer to collect your prints flat, we recommend bringing a portfolio case for easy transport.
  • The Print Studio is open for collection 9-5pm Monday, Thursday & Friday and you will be notified via email once your order is ready for collection with further details.

*Printing lead times can very depending on the quantity and size of prints.

  • We use acid-free tissue paper to package all our prints, ensuring the print surface is always protected in transit.
  • For collections we can leave your prints flat and recommend you bring a portfolio with you for easy transport.
  • For print sizes larger than A3 we carefully hand-roll the prints and ship them in tubes.
    For smaller sizes we use heavy duty bookmailers and envelopes.
  • Yes, we currently offer UK shipping with a standard turnaround time of 1-3 working days, although this may vary depending on the size and complexity of your order. All orders are dispatched via a Next Day Tracked Service for quick  delivery.
  • We always recommend placing your order in plenty of time to allow for production and to avoid any unexpected delays that may occur during transit.

GET HELP FROM OUR GUIDES

Get perfect prints everytime with some help from our tech guides. Learn how to set up print ready files and how to order online.

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