1. Introduction

Artist Print Studio respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using our website and placing an order, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you place an order or contact us, we may collect the following information:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Payment information
• Order details
• Artwork files and images supplied for printing
• Any messages, correspondence, or information you provide to us

We only collect information that is necessary to provide our services, process orders, communicate with customers, and operate our business.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Produce and deliver your printed products
• Contact you regarding your order
• Respond to enquiries and customer service requests
• Process payments
• Manage refunds or replacements
• Improve our products and services
• Maintain business records
• Meet legal and regulatory obligations

We will only use your personal information for purposes connected with providing our services unless we have your permission or are legally required to do otherwise.

4. Artwork Files & Customer Submissions

When you submit artwork, images, designs, photographs, or other files to Artist Print Studio, these files are collected and stored only for the purpose of processing your order and providing our printing services.

We do not claim ownership of customer-supplied artwork.

Your artwork files are not used for marketing, advertising, promotional purposes, or sold or shared with third parties unless we have your permission or are legally required to do so.

Artwork files may be accessed by members of our team and trusted production partners where necessary to complete your order.

5. Copyright & Artwork Verification

Artist Print Studio respects the rights of artists, designers, photographers, and other creators.

Due to the volume of artwork files we receive, we are unable to review every file, identify every artist, or verify copyright ownership for every image submitted.

However, where we recognise artwork, an artist, or a design that may be protected by copyright, we may retain relevant order information and communicate with you regarding ownership, permissions, or authorisation to reproduce the artwork.

Any information collected for this purpose will only be used to assess whether an order can proceed and to protect artists’ rights and intellectual property.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share relevant information with trusted third-party service providers who help us operate our business, including:

• Payment providers
• Website hosting providers
• Website and ecommerce platforms
• Email service providers
• Courier and delivery companies
• Production partners where required to complete your order

These companies only receive the information necessary to provide their services and are expected to handle your information securely.

7. Payment Information

Payments are processed securely through third-party payment providers.

Artist Print Studio does not store your full payment card details.

Your payment information is handled directly by the relevant payment provider in accordance with their own privacy policies and security procedures.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Ensure website functionality
• Remember preferences
• Analyse website traffic and performance
• Improve our website and services

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

9. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we take appropriate security measures, no method of transmitting information online can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes it was collected, including:

• Completing and managing orders
• Providing customer support
• Handling repeat orders
• Maintaining business and financial records
• Meeting legal obligations

Artwork files may be retained for a limited period to assist with repeat orders, customer enquiries, quality checks, and business administration.

Where information is no longer required, it will be securely deleted or disposed of.

11. Your Rights

Under UK data protection laws, you have rights regarding your personal information, including:

• The right to request access to the information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information where appropriate
• The right to object to certain uses of your information
• The right to request restriction of processing in certain circumstances

If you would like to exercise any of these rights, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of any websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be published on this page.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us by email at hello@artistprintstudio.co.uk or by mail using the details provided below;

Artist Print Studio
Southwick Storage
Poplar Tree Lane
Southwick
Wiltshire
BA14 9NB